Terms & Conditions

Things you may need to know…
La Familia legal bits and bobs

How the scheme works

  • By registering and/or using your La Familia, you consent to the terms of this agreement.
  • For every full priced main dish purchased you receive one point (excluding breakfast items). Once you have 9 points you can redeem them for a free main dish (10th main dish automatically free).
  • You must have registered your card in order to be entitled to your free main dish.
  • When redeeming, If you have a number of main dishes on your receipt then the cheapest main dish that will automatically be discounted.

Unable to register

  • If you are unable to register either pop into your local Barburrito or contact us through our website. Make sure you select burrit-o-meter as nature of enquiry to ensure your query reaches the correct department.

Lost and stolen cards

  • In the case of a lost or stolen card, visit your local Barburrito, where they will issue you a new card.
  • If you have not registered your lost/stolen card you will not be able to transfer any points.
  • You will need to register your new card at www.barburrito.co.uk.
  • Once you have done this go to the Lost/Merge Cards tab along the top. Enter the email address and date of birth registered against your old card, then press LOOK UP.
  • Your old card details should appear below and just press MERGE. Your old card will be deactivated and any points previously collected will be transferred onto your new card.
  • If you have any problems go into your local Barburrito or email hola@barburrito.co.uk.

I have more than one card

  • Customers can transfer points from one card to another, if they are both registered. Firstly you must choose which card you are going to discard and which one you are going to keep, then follow the instructions below.
  • Go to www.barburrito.co.uk and enter the card number you are going to keep.
  • Once you have done this go to the Lost/Merge Cards tab along the top. Enter the email address and date of birth registered against your old card, then press LOOK UP.
  • The details of the card you are going to discard should appear below and just press MERGE. Now you old card will be deactivated and your old points transferred into your new card.
  • If you have any problems go into your local Barburrito or email citizen@barburrito.co.uk.

Terms and conditions

  • Points are not transferable or redeemable for cash.
  • To be entitled to your Free Birthday Burrito you must register your card 4 days prior to your birthday.
  • Barburrito will only merge the points of 2 cards.
  • Barburrito has the right to change the terms and conditions of the burrit-o-meter scheme at any time and will notify all members of any changes through the website or by email.
  • The La Familia card can be used at participating Barburrito Restaurants only. Also, from time to time some stores may not be able to accept the cards (e.g. due to system errors).
  • The La Familia cards may not be used in conjunction with some offers/deals.
  • Usage per card is limited to 3 transactions per day. Each transaction can contain multiple points.
  • Cards are for individual use only and must be registered to one person only.
  • We reserve the right not to accept a card if we believe that the use is in any way unauthorised or fraudulent.
  • We will not share your personal details with any third parties.
  • When you register you are opting in to receive occasional emails about exciting offers, deals and competitions from Barburrito.
  • If you decide to opt out to receive occasional emails from Barburrito, this means you are also opting out to receive your Free Birthday Burrito.